Contact S3 Maple v3
You can contact the S3 Maple v3 editorial team about errors in our reviews, questions on how we rate casinos, or privacy requests. This page lists the available channels, what each is for and what to include so we can answer faster.
S3 Maple v3 is an independent review site with affiliate relationships. We do not operate any casino, so we cannot see your account, change a balance or release a withdrawal. For those issues, use the support of the operator concerned.
Contact channels
| Channel | Best for | Contact details | Reply time |
|---|---|---|---|
| Editorial email | Factual corrections, outdated terms, questions about ratings | [Editor: add email address] | [Editor: add reply time] |
| Contact form | General questions and feedback about the site | [Editor: add form or remove this row] | [Editor: add reply time] |
| Casino support (operator) | Account, deposit, withdrawal, verification and bonus credit problems | On the operator's own website | Set by the operator, not by S3 Maple v3 |
What to expect after you write
We read messages in the order they arrive and reply to those that need an answer from us. Simple corrections may be resolved by updating the page, in which case you may not receive a separate reply. The exact reply time is set by the editor in the table above; we do not make promises about speed that we cannot keep.
If you report an error in a bonus, wagering requirement or licence detail, we compare it with the operator's current terms and update the review where the source confirms the change. Our editorial team and methodology are described on the About page, including who writes and checks each review.
We cannot mediate disputes between you and a casino, recover funds or judge whether an operator acted correctly in an individual case. Keep any dispute with the operator's support and, where relevant, follow the complaint route provided by the licensing body named in its terms.
What you can write to us about
- Errors or outdated figures in a review, such as bonus size, wagering, minimum deposit or licence details.
- Questions about how brands are ranked and which criteria we use.
- Feedback on the payment methods comparison, for example a changed limit or a newly supported option.
- Requests about your personal data, which are handled under our privacy policy.
- Media, partnership or advertising questions, which are separate from editorial ratings.
- Reports of broken links, unclear wording or accessibility problems on the site.
Before you write
Include the page address, the statement you are questioning and, if possible, a link to the operator's current terms. Do not send passwords, full card numbers, identity documents or other sensitive data by email or through the form. We never need them to answer a question about a review.
Before claiming any offer, read the site terms and conditions and the operator's own bonus rules. Gambling is for adults only: 19+ in most Canadian provinces and 18+ in Alberta, Manitoba and Quebec. Gambling carries a risk of financial loss, and slot RTP is theoretical statistics, not a promise of results.
If gambling is becoming a problem, see our responsible gaming page. In Ontario you can call ConnexOntario at 1-866-531-2600, and provincial self-exclusion programs are available in your province.